Privacy policy

Introduction

This Privacy Policy outlines how we gather, use, and share your personal information when you visit or make purchases from neon-nutrition.com (referred to as the “Site”).

Collecting Personal Information

When you visit the Site, certain information about your device is automatically collected, such as your web browser, IP address, time zone, and cookies. As you navigate the Site, we also collect data about viewed web pages, products, and referral sources. We refer to this information as “Device Information”.

We gather Device Information through various technologies:

  • "Cookies" are data files with unique identifiers placed on your device. To learn more and disable cookies, visit http://www.allaboutcookies.org.
  • "Log files" track Site actions and collect data like IP addresses, browser type, and date/time stamps.
  • "Web beacons", "tags", and "pixels" are electronic files noting browsing activity.

When you make purchases or attempt to through the Site, we collect certain information, including your name, billing/shipping addresses, and payment details (like credit card numbers).  This is referred to as “Order Information”.

Device Information and Order Information collectively constitute "Personal Information" as per this policy.

Text Marketing Information

By subscribing to Runarc Pte Ltd and Neon Nutrition notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

How We Use Your Personal Information

We use Order Information primarily to fulfill orders (including payment processing and shipping). Additionally, we utilize Order Information to:

  • Communicate with you
  • Screen orders for potential risk or fraud
  • Share product/service information based on your preferences

Device Information aids us in risk and fraud screening and optimizing our Site's performance, as well as for assessing the success of our marketing campaigns. ‘

Sharing Your Personal Information

We share Personal Information with third parties to facilitate its use as mentioned above. This includes Shopify for our online store (details at https://www.shopify.com/legal/privacy) and Google Analytics for Site usage insight (details at https://www.google.com/intl/en/policies/privacy/). You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share information to comply with laws/regulations, respond to lawful requests, or protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes To The Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@neon-nutrition.com.